ESEF Reporting Services | Convert annual reports to ESEF

Frequently Asked Questions

Answers to commonly asked queries on our iXBRL tagging and conversion services.

iXBRL Services

Know more about what type of files we accept, turnaround time

In what types of document formats do you accept our financial statements and tax computations?

You can send us your financial documents in MS Word, MS Excel and PDF formats. In case we have problem processing the received format (especially scanned pdfs) we may request you for an alternative format.

If the document is in a different format, please contact us to check if we can accommodate. We have instances of successfully converting non-standard formats generated from third party accounting software packages.

Are there any specific exceptions in the way the files are to be provided?

We expect the files have no embedded files, macros, or active-X controls. Content in non-text structures such as pictures or graphical shapes will not be tagged. It is recommended that the font size is 12pt.

What is the turnaround around time for providing the iXBRL report?

We normally turnaround your iXBRL reports within in 7 business days. We understand sometimes you will require the turnaround time to be much faster due to exigencies. We can prioritize our delivery time accordingly but additional charges may apply. Please refer to our pricing section for details

Service Assurance

Know more about assurances on quality and information security

More info

Does your iXBRL conversions meet the requirements of HMRC?

As an approved HMRC vendor, we work closely with HMRC to keep ourselves updated with the latest standards and any special requirements. Our tagging software is also updated frequently. Before delivering the iXBRL reports to you, we do a test filing with HMRC to validate the iXBRL report.

What assurances are you able to give relating to security of data / confidentiality of client data?

All client data will be held in UK based servers. All information will be exchanged using secure file transfer protocols through our secure portal and our process are audited and ISO certified for security. Only qualified iXBRL experts will be involved in the handling and tagging of your statutory accounts who are bound by agreement of confidentiality. If you have specific queries please email us at smile@fintags.co.uk

Payments

Know more about payment types we accept, assurance on online transactions and refund policy

More info

Will I be charged VAT/Sales Tax?

We are legally required to charge VAT for customers from the European Union and several other countries including South Africa, Singapore and India. If you have a VAT ID, please be sure to enter it via the “Add VAT Number” link on the checkout page. This will avoid unnecessary VAT charges.

What are your payment options?

We support payment by Credit Card, Debit Card, and PayPal.Credit and Debit Card payments are processed by WorldPay and fully SSL-encrypted. We do not store your card information.

Can I make payment offline after receipt of invoice? Do you offer payment through bank transfer?

We can offer offline billing for more than 5 entities or if you are an accounting who will use our services multiple times a year. To set up payment mode through bank transfer, please contact us at customercare@fintags.co.uk

What is your refund policy?

Not just best price or quality, we strive to deliver wow experiences for our customers. We have a no-questions-asked refund policy if you are not satisfied with any aspect of our services. All refund requests must be made by email to customercare@fintags.co.uk and before filing with the regulator.

Contact us for expert help to convert financial statements in Excel,Word or PDF to iXBRL and XBRL.

We have you covered

Answers to commonly asked queries on our iXBRL tagging and conversion services.

iXBRL Services

Service Assurance

Payments

Please feel free to get in touch with us